Top Faq’s
All airport pickups come included with the flight tracking feature. We monitor your flight and reschedule your pickup time accordingly, should there be an earlier or delayed arrival (T&C’s* apply). What this means in simpler terms… you provide us with the flight number and landing time; when the plane lands, our driver will be at the pickup point after 30mins* (actual landing time + 30mins* = pickup time / 30mins* reflects minimum timeframe we recommend after landing, you can modify the timeframe to your own preference).
The allocated driver will be waiting for you at the arrivals hall of the airport you will be landing on, with your name displayed on a board. Our driver will schedule the pickup time according to the actual landing time of your flight (if provided, actual landing time + 30mins* = pickup time / 30mins* reflects minimum timeframe we recommend after landing, you can modify the timeframe to your own preference) and will wait free of charge (parking & waiting time included) for up to 30 mins after the scheduled pickup time.
We do not currently accept card payments within the vehicle (once boarded) or over the phone unfortunately (this is to protect your sensitive information). All payments are processed online.
In case you think you have forgotten something in one of our driver’s vehicles, please contact us as soon as you can. Although we instruct our drivers to check the vehicle after each and every journey, misplaced items can be overlooked and can go missing once other passengers board the vehicle.
If you need any assistance with a lost item, you can call us at 01494 510000 or speak to one of our operators directly on our website using the chat feature (check the bottom left corner) for further assistance.
You can pay for your journey by debit or credit card online directly on our website or via a payment link. Payments processed on the website are made at the time of reservation, while the payment link option allows for payment at a later stage (but must be paid prior to journey commencing). This enforcement is now in place due to the sudden rise in “no shows” and fake reservations that we have been experiencing.
Yes, there is a taxi rank at High Wycombe Station or you can make life easier by pre-booking a taxi from Kentax High Wycombe Taxis by calling 01494 510000.
The cost of a taxi from High Wycombe to Heathrow is £30.00.